Email Delivery Latency for SparkPost Customers

Incident Report for Braze, Inc.

Resolved

SparkPost has declared this incident resolved
Posted Sep 07, 2023 - 15:53 EDT

Monitoring

SparkPost has implemented a fix, and they are monitoring the results per their statuspage https://status.sparkpost.com/incidents/7zh0t8bxcpmz
Posted Sep 07, 2023 - 15:08 EDT

Investigating

Due to an incident with Sparkpost in the US, we are experiencing delays in processing, affecting customers who deliver their email through Sparkpost.

We will keep this page updated while SparkPost updates on their side. The SparkPost incident page is at https://status.sparkpost.com/incidents/7zh0t8bxcpmz which can be viewed for more real-time updates.
Posted Sep 07, 2023 - 14:05 EDT
This incident affected: US 01 Cluster (Outbound Messaging), US 02 Cluster (Outbound Messaging), US 03 Cluster (Outbound Messaging), US 06 Cluster (Outbound Messaging), US 08 Cluster (Outbound Messaging), US 05 Cluster (Outbound Messaging), and US 04 Cluster (Outbound Messaging).
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