Cache failures causing API timeouts

Incident Report for Braze, Inc.

Resolved

The issue has been resolved since the last update, even after returning the affected caches to their online status.

Posted Jan 31, 2016 - 18:44 EST

Monitoring

We have disabled network calls to the affected caches, and all systems are returning to normal. We will continue to monitor the situation and provide updates here.

Posted Jan 31, 2016 - 17:43 EST

Investigating

We are investigating networking issues connecting to our caching servers, which is causing some API calls to time out.

Posted Jan 31, 2016 - 17:38 EST