Latency and error rates have remained at normal levels across all services following the implementation of our fix. This incident is resolved.
Posted May 22, 2026 - 14:41 EDT
Monitoring
Our engineering team has implemented a change, and we are beginning to see improvements in latency across campaign and Canvas processing, data ingestion, and message sending on US-01 and EU-01. We are monitoring the situation closely.
Posted May 22, 2026 - 14:34 EDT
Update
Our engineering team continues to investigate the elevated latency. We will provide another update in 30 min or sooner if there are any changes.
Posted May 22, 2026 - 14:17 EDT
Investigating
Starting at 1:00 PM ET, customers on our US-01 and EU-01 clusters are experiencing elevated latency affecting campaign and Canvas processing, data ingestion, and message sending. Our engineering team is actively investigating, and we will provide updates as the situation develops.
Posted May 22, 2026 - 13:45 EDT
This incident affected: US 01 Cluster (Data Processing, Outbound Messaging) and EU 01 Cluster (Data Processing, Outbound Messaging).