Delayed data processing and message sending on US01 Cluster

Incident Report for Braze, Inc.

Resolved

All systems in US 01 remain nominal since the last update. Extra capacity was brought online to resolve US 01 data processing latency, and systems are operating normally.
Posted Nov 06, 2018 - 13:58 EST

Update

We are continuing to monitor for any further issues.
Posted Nov 06, 2018 - 11:37 EST

Update

Dashboards stats may be slow to update as we continue to roll out the fix.
Posted Nov 06, 2018 - 11:00 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 06, 2018 - 10:35 EST

Identified

We have identified an issue with one of our databases and are working on a fix.
Posted Nov 06, 2018 - 10:30 EST

Investigating

We are currently investigating this issue.
Posted Nov 06, 2018 - 10:25 EST
This incident affected: US 01 Cluster (Dashboard, Data Processing, Outbound Messaging).
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