Delayed data processing and message sending on US 03

Incident Report for Braze, Inc.

Resolved

All systems are fully operational.
Posted Jul 06, 2020 - 22:42 EDT

Update

The message sending backlog has been sent and speeds are returning to normal.
Posted Jul 06, 2020 - 22:35 EDT

Monitoring

A fix has been implemented, and the backlog is processing.
Posted Jul 06, 2020 - 22:26 EDT

Investigating

Our DBAs are investigating an issue with the US 03 cluster that is causing delayed data processing and slower than expected message sending. Some dashboard pages may be slow to load or error out. We are working to resolve the issue.
Posted Jul 06, 2020 - 22:18 EDT
This incident affected: US 03 Cluster (Dashboard, Data Processing, Outbound Messaging).
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