Investigating connectivity issues for some EU customers

Incident Report for Braze, Inc.

Resolved

All systems are back to normal for all EU customers.

Posted Sep 17, 2018 - 11:07 EDT

Monitoring

We have put in a fix and are monitoring.

Posted Sep 17, 2018 - 11:04 EDT

Investigating

We are investigating an issue affecting some EU customers that is causing delayed data processing and message sending, along with some dashboard errors.

Posted Sep 17, 2018 - 10:50 EDT

This incident affected: EU 01 Cluster (Dashboard, Data Processing, Outbound Messaging).