Intermittent data load timeouts on Braze dashboards.

Incident Report for Braze, Inc.

Resolved

This incident has been resolved.

Posted Jan 11, 2023 - 21:27 EST

Update

We are continuing to monitor this incident

Posted Jan 11, 2023 - 14:22 EST

Identified

Snowflake, a data warehouse vendor of Braze, reports intermittent issues with their services (https://status.snowflake.com/incidents/qpzb0myh4l67). The issues with retrieving data from Snowflake are causing some pages within the Braze Dashboard to hang while loading data. We are monitoring the upstream issue and will provide updates as necessary.

Posted Jan 11, 2023 - 14:09 EST

This incident affected: US 01 Cluster (Dashboard), US 02 Cluster (Dashboard), US 03 Cluster (Dashboard), US 04 Cluster (Dashboard), US 06 Cluster (Dashboard), US 08 Cluster (Dashboard), and US 05 Cluster (Dashboard).