The message backlog has been cleared, and data processing has returned to normal operational bounds. All services continue to remain stable, and this incident is considered resolved.
Posted Apr 20, 2026 - 15:24 EDT
Update
Braze engineers are continuing to work through the remaining messages in the backlog. We are now seeing improvements in processing speeds, though data processing remains in a degraded performance state while the backlog is fully cleared.
Posted Apr 20, 2026 - 14:02 EDT
Update
Braze engineers are processing the remaining backlog of messages. Data processing remains in a degraded state due to backlog and latency issues.
Posted Apr 20, 2026 - 13:33 EDT
Monitoring
Braze engineers have identified the issue. Services remain degraded but are improving.
Posted Apr 20, 2026 - 13:13 EDT
Identified
Braze engineers are actively investigating the issue and working to restore services.
Posted Apr 20, 2026 - 12:49 EDT
Investigating
We are currently investigating an issue with the EU01 cluster.
Posted Apr 20, 2026 - 12:18 EDT
This incident affected: EU 01 Cluster (Dashboard, SDK Data Collection, Data Processing, REST APIs, Outbound Messaging).