This incident has been monitored for the past hour, and we are now considering it resolved.
Posted Jan 03, 2020 - 16:33 EST
Monitoring
As of 15:24 ET, SDK process has been processing as normal. We will continue to monitor.
Posted Jan 03, 2020 - 15:49 EST
Identified
The issue has been identified and all components are fully operational at this point, other than SDK Data Collection, which we are still working to resolve.
Posted Jan 03, 2020 - 15:16 EST
Update
Additional Services were found to be impacted. SDK and Rest API processing are impacted, and data processing is delayed.
We continue to work to resolve the issue.
Posted Jan 03, 2020 - 14:53 EST
Update
We are continuing to investigate this issue.
Posted Jan 03, 2020 - 14:33 EST
Investigating
Starting around 14:20 ET, we have seen issues logging into the Braze Dashboard on our US01 cluster. We have identified cause and are working to resolve.
Posted Jan 03, 2020 - 14:32 EST
This incident affected: US 01 Cluster (Dashboard, SDK Data Collection, Data Processing, REST APIs, Outbound Messaging).