Elevated Error Rates on SDK API EU

Incident Report for Braze, Inc.

Resolved

Our monitoring systems indicate that the additional capacity we added has been able to account for the delays and all non-affected campaigns have returned to normal.

Posted Nov 23, 2016 - 05:22 EST

Monitoring

We have identified the source of the elevated error rates to be a connected content call to a 3rd party service that is failing outside of our systems. We have added additional capacity to account for the delay that occurs when a connect content call to a 3rd party service fails slowly and are monitoring the non-affected campaigns.

Posted Nov 23, 2016 - 04:27 EST

Investigating

We are looking into elevated error rates on our SDK API in our EU location.

Posted Nov 23, 2016 - 03:46 EST