Investigating issues on US 03

Incident Report for Braze, Inc.

Resolved

All systems have remained fully operational, all customers' data processing work has been processed and is back to real-time processing. No data or messages were lost during this incident.

Posted Nov 13, 2021 - 19:21 EST

Monitoring

We are monitoring any residual delays in data processes for a few customers on us-03 however all other systems and customers are no longer impacted by this issue.

Posted Nov 13, 2021 - 19:13 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 13, 2021 - 18:58 EST

Investigating

We are investigating issues on US 03 causing increased API error rates and delayed data processing and message sending for a subset of customers.

Posted Nov 13, 2021 - 18:42 EST

This incident affected: US 03 Cluster (SDK Data Collection, Data Processing, REST APIs, Outbound Messaging).