Email Events Delay

Incident Report for Braze, Inc.

Resolved

Our vendor, Sparkpost, has updated their statuspage to confirm that this incident has been resolved.

Posted Feb 28, 2023 - 16:51 EST

Monitoring

Sparkpost, an Email Service Provider of Braze, is reporting intermittent slowness on their Events API (https://status.sparkpost.com/incidents/11z00h299j3m) for the EU region. Braze is experiencing delays in processing email events of 1-2 hours (e.g. deliveries, clicks, opens) in the EU01 and EU02 Clusters. Emails are still being delivered as expected and are not impacted by this. This is impacting only the reporting of email events.

Posted Feb 28, 2023 - 15:30 EST

This incident affected: EU 01 Cluster (Data Processing, Currents) and EU 02 Cluster (Data Processing, Currents).