Database issues

Incident Report for Braze, Inc.

Resolved

As of 22:00 all systems are fully operational and all queued jobs have been processed.

Posted May 09, 2016 - 22:00 EDT

Monitoring

As of 20:15 Eastern all database issues seemed to be resolved. We have brought online additional hardware to process the queued jobs as quickly as possible.

Posted May 09, 2016 - 20:53 EDT

Investigating

We are experiencing issues with multiple databases, seeing increased error rates, dashboard timeouts and rest API issues.

Posted May 09, 2016 - 19:41 EDT