All systems have remained operational without issues since the last update. This incident is resolved.
Posted Oct 04, 2020 - 01:13 EDT
Monitoring
A fix has been implemented and we are monitoring, all systems are working normally at this time. We have added additional server capacity to process the backlog of queued data processing and message sending.
Posted Oct 04, 2020 - 00:25 EDT
Identified
We are continuing to work with our networking team, as we have identified the issue belonging to network aggregators for our databases.
Posted Oct 03, 2020 - 23:55 EDT
Investigating
We are investigating an issue causing connectivity issues on US clusters. Some customers may see increased error rates on the Braze Dashboard, SDK Data Collection and REST APIs.
Posted Oct 03, 2020 - 23:37 EDT
This incident affected: US 01 Cluster (Dashboard, SDK Data Collection, Data Processing, REST APIs, Outbound Messaging), US 02 Cluster (Dashboard, SDK Data Collection, REST APIs), US 03 Cluster (Dashboard, SDK Data Collection, Data Processing, REST APIs, Outbound Messaging), US 04 Cluster (Dashboard, SDK Data Collection, REST APIs), and US 06 Cluster (Dashboard, SDK Data Collection, REST APIs).