US 05 delayed message sending for some customers

Incident Report for Braze, Inc.

Resolved

This incident has been resolved.

Posted Oct 21, 2022 - 21:40 EDT

Monitoring

We have resolved the issue and are processing the backlog. The overwhelming majority of delayed messages have been sent at this time. No messages were lost, only delayed.

Posted Oct 21, 2022 - 21:35 EDT

Identified

We have identified an issue on US 05 that is causing delayed message sending for some customers. We are currently working toward resolution.

Posted Oct 21, 2022 - 21:21 EDT

This incident affected: US 05 Cluster (Outbound Messaging).