After 45 minutes of normal processing, we're marking this as resolved.
Posted Aug 04, 2020 - 21:02 EDT
Monitoring
A fix has been implemented and we are monitoring the results. Data processing is fully operational and our processing latency is trending back to normal. We'll continue monitoring and provide an update in 30 minutes.
Posted Aug 04, 2020 - 20:17 EDT
Identified
Our investigation has identified that the impact of this issue is limited to a subset of our customers, approximately 3% on US 01 and US 03. Additionally, message sending for the impacted customers is fully operational and SDK data processing is returning to normal speeds. Only REST API data processing for the impacted customers has degraded performance.
Posted Aug 04, 2020 - 19:24 EDT
Investigating
We are investigating an issue, which has lead to data processing & message sending delays on our US 01 and US 03 clusters.
Posted Aug 04, 2020 - 18:58 EDT
This incident affected: US 01 Cluster (Data Processing, Outbound Messaging) and US 03 Cluster (Data Processing, Outbound Messaging).