Delayed data processing for some customers

Incident Report for Braze, Inc.

Resolved

Data processing has returned to normal.

Posted Oct 03, 2017 - 16:17 EDT

Monitoring

We have resolved all issues on our data collection API layer. Data processing remains delayed for a few customers.

Posted Oct 03, 2017 - 13:54 EDT

Identified

Data processing is still delayed and data collection via SDK's is degraded while we work through the processing delays.

Posted Oct 03, 2017 - 11:52 EDT

Monitoring

Our DBAs have addressed the issue. Data processing remains delayed for a few customers while we spin up more servers to add additional processing power. We are still continuing to monitor.

Posted Oct 03, 2017 - 10:13 EDT

Update

Our DBAs are still continuing to diagnose the issue.

Posted Oct 03, 2017 - 09:33 EDT

Investigating

Data processing is delayed for some customers in our US data center.

Posted Oct 03, 2017 - 08:34 EDT