Braze Engineers continue to monitor Data Processing and Outbound Messaging. Services have continued to remain stable and we have not observed any further capacity provision issues and the incident is resolved.
Amazon is still reporting issues, during this time Braze Engineering teams are continuing to monitor the stability of services.
Posted Jul 12, 2024 - 11:11 EDT
Update
The latency impacting Outbound Messaging and Data Processing latency for the US02 and US05 clusters have been resolved. The backlog of messaging has been processed and messages are now sending in realtime.
Our engineering team identified the root cause as an outage in Amazon Web Services (AWS) cloud infrastructure. For more information, you can visit the AWS status page: https://health.aws.amazon.com/health/status.
Amazon is still reporting issues, during this time Braze Engineering teams are continuing to monitor the stability of services.
Posted Jul 12, 2024 - 11:04 EDT
Investigating
We have identified an issue with our Cloud Infrastructure hosted on AWS. Our engineering teams are working to manage capacity and messaging queues. At this time US02 and US05 clusters are experiencing Outbound Messaging and Data Processing latency.
Posted Jul 12, 2024 - 10:42 EDT
This incident affected: US 02 Cluster (Data Processing, Outbound Messaging) and US 05 Cluster (Data Processing, Outbound Messaging).