AWS Networking Disruption in US-WEST-2 (Resolved)

Incident Report for Braze, Inc.

Resolved

At approximately 7:30 AM ET, we became aware of an AWS networking outage in the US-WEST-2 region affecting network connectivity between 6:55 AM ET and 8:00 AM ET. AWS has since resolved the underlying issue. During the impact window, some customers may have experienced intermittent delays and latency in email delivery.

Mail is now being delivered normally. As queue depth increased, some customers may have experienced residual delays in message delivery. These delays have been resolved as of 2:40 PM ET today.

This disruption originated within AWS infrastructure and was not caused by any component of the Braze platform.

For further details on the AWS incident, please refer to the AWS status page: https://health.aws.amazon.com/health/status

Posted Jul 24, 2026 - 15:00 EDT