US01 and US03 Dashboard and SDK Errors

Incident Report for Braze, Inc.

Resolved

US01 and US03 Dashboard and SDK services have remained stabled. The incident is now resolved.

Posted Nov 18, 2025 - 20:33 EST

Monitoring

The Braze Engineering team have implemented a fix and are monitoring the results. Since 19:46 ET errors have dropped and services are operating normally.

Posted Nov 18, 2025 - 20:17 EST

Identified

Starting at 19:12 ET Braze Engineers identified an issue impacting the US01 and US03 Dashboard and SDK. Engineers are currently investigating the issue.

Posted Nov 18, 2025 - 19:34 EST

This incident affected: US 01 Cluster (Dashboard, SDK Data Collection) and US 03 Cluster (SDK Data Collection, Data Processing).