We can confirm that Snowflake resolved this issue, and Braze has done a checkout of the impacted components. All Braze functionality should be back to normal. We’ll run a postmortem with them, focused on how we can prevent any recurrence of this problem. Thank you
Posted Jun 23, 2020 - 16:13 EDT
Update
There has not been any data loss, and we do not anticipate that there will be any missing information once this issue is resolved.
We have been working with Snowflake support to resolve this as a high priority issue, and we anticipate that all tables and functionality will be corrected and performing normally by the end of the day today, June 23, 2020.
Posted Jun 23, 2020 - 14:23 EDT
Identified
Our data-warehouse vendor Snowflake had an outage last night which has resulting in corrupted metadata causing queries in multiple underlying database tables to fail. They have reported the original issue on their Statuspage, which you can see here: https://status.snowflake.com/incidents/2679hx3jpn1b
This is manifesting in three ways: Funnel Reports in your Dashboard are currently unavailable. Retention Reports in your Dashboard are currently unavailable. If you have a Snowflake Datashare - your 'email open' and 'push send' tables are likely unavailable.
Snowflake is working on this as a P1 issue, and they are working through the set of underlying and corrupted tables. We'll keep you posted as this resolves.
Posted Jun 23, 2020 - 13:28 EDT
This incident affected: US 01 Cluster (Dashboard, Currents), US 02 Cluster (Dashboard, Currents), US 03 Cluster (Dashboard, Currents), US 04 Cluster (Dashboard, Currents), EU 01 Cluster (Dashboard, Currents), US 06 Cluster (Dashboard, Currents), and US 08 Cluster (Dashboard, Currents).