Elevated Dashboard Login Errors EU01

Incident Report for Braze, Inc.

Resolved

Retroactive update:
Between 14:03 and 14:14 UTC, the EU01 dashboard log-in experienced an increase in errors. The
services have operated as normal since then, and our DBAs have identified the root cause as a faulty database node on one of our critical database instances.

Due to the reduced redundancy caused by the faulty database node, between 16:13 and 19:15 UTC, a subset of customers on EU01 would have experienced message-sending and data-processing latency as we worked to restore functionality.

Posted Aug 20, 2024 - 10:00 EDT