Message sending delays

Incident Report for Braze, Inc.

Resolved

This issue has been resolved. The issue was caused by a spike in one of our data centers to one of our scheduled message sending clusters, and when our systems automatically scaled up, load on the cluster increased, worsening problems and causing the delays. We have made software updates to our job scheduling system to solve this issue and will also be following up with other infrastructure enhancements.

Posted Nov 05, 2016 - 12:43 EDT

Investigating

A fraction of our scheduled message sending clusters are delayed due to extremely high volume. You may see some delays in scheduled campaign sending. API and action-based delivery are unaffected. We are currently scaling up more servers to compensate for the increase in load.

Posted Nov 05, 2016 - 11:56 EDT