Elevated SDK errors and latency impacting US-01 cluster

Incident Report for Braze, Inc.

Resolved

On September 28, 2023, Braze encountered an issue that led to elevated latency and errors affecting the functionality of the SDK API on the US01 cluster.

Between 12:52 ET to 13:30 ET and 13:45 to 14:05 ET, there were elevated errors and latency from the SDK API.

SDK requests automatically retry upon an error, upon the incident being resolved all requests are successfully processed, therefore during that time requests from the Braze SDK to the Braze SDK API may have experienced elevated latency.

Posted Sep 28, 2023 - 15:42 EDT

This incident affected: US 01 Cluster (SDK Data Collection).