Connectivity issues

Incident Report for Braze, Inc.

Resolved

This was caused by a networking issue with Amazon Web Services:

> Between 4:38 AM and 5:13 AM PDT we experienced an Internet connectivity issue which affected traffic for some customers using AWS services in the US-EAST-1 Region. Connectivity between EC2 instances and services within the Region were not affected. The issue has been resolved and connectivity has been restored. http://status.aws.amazon.com/

All components remain operational.

Posted Sep 26, 2016 - 08:35 EDT

Identified

Our DBAs have identified the source of the problem and systems are fully back online. We are continuing to troubleshoot.

Posted Sep 26, 2016 - 08:15 EDT

Investigating

We are experiencing connectivity issues with one of our databases, resulting in elevated API errors and some dashboard unavailability.

Posted Sep 26, 2016 - 07:48 EDT