Investigating dashboard timeouts on EU 01

Incident Report for Braze, Inc.

Resolved

Dashboard in EU 01 remains operational.
Posted Mar 20, 2019 - 08:39 EDT

Monitoring

We are continuing to monitor.
Posted Mar 20, 2019 - 08:13 EDT

Update

We are continuing to investigate and the dashboard is currently responding to all requests.
Posted Mar 20, 2019 - 08:08 EDT

Identified

We are seeing recurrence of the issue and are continuing to troubleshoot.
Posted Mar 20, 2019 - 07:54 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 20, 2019 - 07:49 EDT

Investigating

We are currently investigating an increase of timeouts to the Braze Dashboard in EU 01.
Posted Mar 20, 2019 - 07:46 EDT
This incident affected: EU 01 Cluster (Dashboard).
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