Investigating networking issues at our data center

Incident Report for Braze, Inc.

Resolved

Investigation has determined that while troubleshooting a separate support issue, a network technician added a packet capture to our firewall which was then responsible for these issues.

Posted Jul 23, 2015 - 14:09 EDT

Monitoring

Service has been fully restored for about 15 minutes now, we are continuing to monitor the situation.

Posted Jul 23, 2015 - 12:04 EDT

Investigating

We are investigating networking issues at our data center. We're seeing a large number of API and dashboard requests hanging.

Posted Jul 23, 2015 - 11:32 EDT