Email links for SparkPost customers serving 502s due to SparkPost incident

Incident Report for Braze, Inc.

Resolved

SparkPost have resolved the incident on their side. Braze has not observed any recurrence in HTTP 502 errors for click-tracked links since SparkPost implemented their fix.

We will follow up with vendor SparkPost regarding root cause details of the outage.

Posted Nov 22, 2024 - 16:48 EST

Monitoring

SparkPost has confirmed a fix has been implemented for this issue, and they are continuing to monitor. https://status.sparkpost.com/incidents/fd43ysp7l54t

Braze is continuing to monitor the situation and follow up with SparkPost. We continue observing successful requests for click-tracked links across the US region.

Posted Nov 22, 2024 - 14:52 EST

Identified

SparkPost, one of the vendors Braze uses for email delivery, has reported an incident causing HTTP 502 errors for click-tracked links affecting US-hosted customers. They have posted the incident to their statuspage here: https://status.sparkpost.com/incidents/fd43ysp7l54t

Braze has escalated the issue and we are awaiting further updates from SparkPost.

Posted Nov 22, 2024 - 13:16 EST

This incident affected: Global Messaging Channels (Email).