EU 01 - Database Slowness

Incident Report for Braze, Inc.

Resolved

All systems are back to normal.

Posted Jan 25, 2018 - 13:44 EST

Monitoring

A fix has been deployed and verified, we are continuing monitoring the cluster.

Posted Jan 25, 2018 - 13:14 EST

Identified

We have identified the issue causing delays and degradation of our services. At this time data processing is the only degraded service and we are working on a solution to this.

Posted Jan 25, 2018 - 12:50 EST

Investigating

We are currently investigating a slowness impacting Dashboard, Data Processing, and Outbound Message Sending.

Posted Jan 25, 2018 - 11:04 EST