EU-01 - Elevated Errors

Incident Report for Braze, Inc.

Resolved

All systems have remained operational, this incident is now resolved.
Posted Dec 21, 2017 - 15:25 EST

Monitoring

All systems are operational, we will continue to monitor for a while.
Posted Dec 21, 2017 - 14:29 EST

Update

As part of resolving the database issues, we have paused outbound message sending and data processing for a short while.
Posted Dec 21, 2017 - 14:05 EST

Identified

We have noticed an increase in error rates on the Dashboard services for our EU-01 cluster and have isolated the source to a database and are implementing a resolution.
Posted Dec 21, 2017 - 13:43 EST
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