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The entire maintenance will be under 1 hour. 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The remaining impact is limited to less than half a percent of our overall traffic. \n\nWe'll provide another update once we're fully caught up.","created_at":"2026-07-31T14:04:18.094-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-31T14:13:06.942-04:00","display_at":"2026-07-31T14:04:18.000-04:00","deliver_notifications":true,"tweet_id":null,"id":"ghq139c2p8cp","incident_id":"zvbd3ndgw82g","custom_tweet":null,"affected_components":[{"code":"vb6r2wtf1p9v","name":"EU 02 Cluster - Currents","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We continue to investigate degraded performance in EU02. We have identified the root cause of the underlying latency, which stemmed from multiple Currents connectors failing to gracefully restart after routine maintenance, but appearing in a healthy state in our monitoring system. \n\nThose specific servers build significant backlogs while in this state. We have completed a graceful restart, and have spun up additional resources to process through the backlogged items more rapidly.\n\nAt this point ~95% of data is flowing normally, while up to ~5% of our connectors, impacting a subset of customers, continue to experience latency. \n\nWe see throughput significantly improved due to config changes, and will provide an update in 1 hour or when we have an updated timeline.","created_at":"2026-07-31T12:14:39.181-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-31T12:14:39.181-04:00","display_at":"2026-07-31T12:14:39.181-04:00","deliver_notifications":true,"tweet_id":null,"id":"67mxw58pqbsd","incident_id":"zvbd3ndgw82g","custom_tweet":null,"affected_components":[{"code":"vb6r2wtf1p9v","name":"EU 02 Cluster - Currents","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently investigating degraded performance in our EU02 cluster, which is causing delays in Currents processing for a small subset of customers. No data has been lost, and the majority of Currents data continues to flow normally. 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We will provide updates as necessary.","created_at":"2026-07-31T11:00:08.016-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-31T11:00:08.016-04:00","display_at":"2026-07-31T11:00:08.016-04:00","deliver_notifications":true,"tweet_id":null,"id":"7hg7hhp03174","incident_id":"1nt3f10mxrlc","custom_tweet":null,"affected_components":[{"code":"kbmm8lz0pszr","name":"JP 01 Cluster - SDK Data Collection","old_status":"operational","new_status":"under_maintenance"},{"code":"fn5bh5d2xmd9","name":"JP 01 Cluster - Outbound Messaging","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-07-31T10:00:08.282-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-31T10:00:08.282-04:00","display_at":"2026-07-31T10:00:08.282-04:00","deliver_notifications":true,"tweet_id":null,"id":"7mkhn0hpgr7k","incident_id":"1nt3f10mxrlc","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"On July 31st, from approximately 11:00 to 12:00 EST, scheduled maintenance will affect our Content Card Database, resulting in at least 30 minutes of production downtime for Content Cards. The entire maintenance will be under 1 hour. We expect no impact beyond the downtime, but if you notice any issues following this maintenance, please contact support.","created_at":"2026-07-20T14:27:22.164-04:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-20T14:27:22.164-04:00","display_at":"2026-07-20T14:27:22.164-04:00","deliver_notifications":true,"tweet_id":null,"id":"597cxp1mbx87","incident_id":"1nt3f10mxrlc","custom_tweet":null,"affected_components":[{"code":"kbmm8lz0pszr","name":"JP 01 Cluster - SDK Data Collection","old_status":"operational","new_status":"operational"},{"code":"fn5bh5d2xmd9","name":"JP 01 Cluster - Outbound Messaging","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"SDK Data Collection","created_at":"2026-02-27T14:24:05.508-05:00","updated_at":"2026-07-31T12:00:11.522-04:00","position":2,"description":"Data collection from Braze SDKs. 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}