EU 01 connectivity issues

Incident Report for Braze, Inc.

Resolved

All EU 01 systems remain fully operational.

Posted Aug 20, 2018 - 16:24 EDT

Monitoring

Things have continued to remain stable for all customers in EU 01. We are continuing to monitor.

Posted Aug 20, 2018 - 16:00 EDT

Identified

We have identified the issue and restored full service for the majority of customers. We are continuing to troubleshoot.

Posted Aug 20, 2018 - 14:05 EDT

Update

We are continuing to troubleshoot the issue, which is currently causing slowness in the EU 01 dashboard and data processing for a subset of customers on EU 01.

Posted Aug 20, 2018 - 12:33 EDT

Update

We are continuing to investigate this issue.

Posted Aug 20, 2018 - 11:53 EDT

Update

We are continuing to investigate this issue.

Posted Aug 20, 2018 - 10:47 EDT

Investigating

We are investigating issues affecting the EU 01 cluster.

Posted Aug 20, 2018 - 10:21 EDT

This incident affected: EU 01 Cluster (Dashboard, SDK Data Collection, Data Processing, Outbound Messaging).