Braze
All Systems Operational
Global Services Operational
Braze.com ? Operational
Braze Support Services ? Operational
Braze Learning Operational
Global Messaging Channels ? Operational
Email ? Operational
SMS ? Operational
In-App Messaging ? Operational
WhatsApp ? Operational
Push Notifications - iOS ? Operational
Push Notifications - Android ? Operational
Content Cards ? Operational
US 01 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
Cloud Data-Ingestion (CDI) ? Operational
US 02 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
Cloud Data-Ingestion (CDI) ? Operational
US 03 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
Cloud Data-Ingestion (CDI) ? Operational
US 04 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
Cloud Data-Ingestion (CDI) ? Operational
US 05 Cluster ? Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
Rest APIs Operational
Outbound Messaging Operational
Currents Operational
Cloud Data-Ingestion (CDI) ? Operational
US 06 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
Cloud Data-Ingestion (CDI) ? Operational
US 07 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
Cloud Data-Ingestion (CDI) ? Operational
US 08 Cluster ? Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
Rest APIs Operational
Outbound Messaging Operational
Currents Operational
Cloud Data-Ingestion (CDI) ? Operational
EU 01 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
Cloud Data-Ingestion (CDI) ? Operational
EU 02 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
Cloud Data-Ingestion (CDI) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024
Email links for SparkPost customers serving 502s due to SparkPost incident
Resolved - This incident is resolved; Braze has not observed any recurrence in HTTP 502 errors for click-tracked links in the last ~4 hours.

We will follow up with vendor SparkPost regarding root cause details of the outage.

SparkPost Incident: https://status.sparkpost.com/incidents/nj2t6wx6b5gd
Nov 20, 22:20 EST
Update - SparkPost has confirmed a fix has been implemented for this issue, and they are continuing to monitor.

Braze is continuing to monitor the situation, and we continue observing successful requests for click-tracked links.
Nov 20, 18:25 EST
Monitoring - Based on our testing, this appears to have resolved. SparkPost has not yet updated the incident page at https://status.sparkpost.com/incidents/nj2t6wx6b5gd, which may mean this incident is still ongoing on their side.

We are awaiting confirmation from SparkPost to verify the incident is fully resolved.
Nov 20, 17:57 EST
Identified - SparkPost, one of the vendors Braze uses for email delivery, is experiencing an incident posted to their status page at https://status.sparkpost.com/incidents/nj2t6wx6b5gd. This incident is causing HTTP 502 errors for click-tracked links with the DNS of the domain pointed at spgo.io. SparkPost states that this only affects US-hosted email customers.
Nov 20, 17:38 EST
EU-01 Dashboard maintenance
Completed - The scheduled maintenance has been completed.
Nov 20, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 17:00 EST
Scheduled - We will be performing maintenance on the EU-01 Dashboard and Subscription Center services to increase capacity in preparation for peak season demand. The service should remain fully operational during this process, and we do not anticipate any disruption.

Thank you for your continued support as we work to enhance reliability and performance.
Nov 18, 20:53 EST
Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

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