Braze

All Systems Operational

Global Services Operational
Braze.com ? Operational
Braze Support Services ? Operational
Braze Learning Operational
Global Messaging Channels ? Operational
Email ? Operational
SMS ? Operational
In-App Messaging ? Operational
WhatsApp ? Operational
Push Notifications - iOS ? Operational
Push Notifications - Android ? Operational
Content Cards ? Operational
US 01 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
Cloud Data-Ingestion (CDI) ? Operational
US 02 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
Cloud Data-Ingestion (CDI) ? Operational
US 03 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
Cloud Data-Ingestion (CDI) ? Operational
US 04 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
Cloud Data-Ingestion (CDI) ? Operational
US 05 Cluster ? Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
Rest APIs Operational
Outbound Messaging Operational
Currents Operational
Cloud Data-Ingestion (CDI) ? Operational
US 06 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
Cloud Data-Ingestion (CDI) ? Operational
US 07 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
Cloud Data-Ingestion (CDI) ? Operational
US 08 Cluster ? Operational
Dashboard Operational
SDK Data Collection Operational
Data Processing Operational
Rest APIs Operational
Outbound Messaging Operational
Currents Operational
Cloud Data-Ingestion (CDI) ? Operational
EU 01 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
Cloud Data-Ingestion (CDI) ? Operational
EU 02 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
Cloud Data-Ingestion (CDI) ? Operational
AU 01 Cluster ? Operational
Dashboard ? Operational
SDK Data Collection ? Operational
Data Processing ? Operational
REST APIs ? Operational
Outbound Messaging ? Operational
Currents ? Operational
Cloud Data-Ingestion (CDI) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 3, 2025
Resolved - We apologize for mischaracterizing the impact of the outage in the original updates. We confirm that the incident is now resolved and that the impact was minor.

During the incident window (12:45 to 14:00 ET) customers may have experienced the following:


SDK Data Collection Errors - this will automatically retry and no action is needed by Braze customers
Outbound Messaging latency

Apr 3, 14:12 EDT
Update - All Braze services are stable. Engineering is focused on processing the backlog of Outbound Messages.

Following further triage of the issue, we can confirm during the incident windows, the following services were NOT impacted:
- Dashboard
- REST API's
- Currents
- CDI

We can confirm during the incident window the following Braze services experienced:

- SDK Data Collection Errors - this will automatically retry and no action is needed by Braze customers
- Outbound Messaging latency

Apr 3, 13:52 EDT
Monitoring - Braze Engineers are investigating an issue impacting Data Processing of the US01 cluster starting at 12:45 ET.

Customers may have experienced errors and latency impacting the Dashboard, SDK Data Collection, REST APIs, Outbound Messaging, and Currents.

At this time services have stabilized and engineers continue working to ensure system stability.

Apr 3, 13:26 EDT
Identified - Braze Engineers are currently investigating an issue impacting US01 services.
Apr 3, 13:12 EDT
Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.